Refund Policies

✅ What Qualifies for a Refund, Resend, or Return

1 Order Delays

• USA: Eligible after 45 days from departure
• Brazil: Up to 110 days may be required due to customs delays
• Other countries: Up to 100 days for certain shipping lines

Orders may occasionally be delayed due to carrier pickup issues, customs processing, or incorrect delivery information. Please check with your local post office before submitting a dispute.

2 Orders Not Received

If tracking information shows that an order has been delivered, a refund or resend may not be available.

If your order has not been received and tracking does not confirm delivery, a non-delivery certificate from your local post office may be required.

3 Damaged Products

• Full refund or replacement may be available for severely damaged products
• Partial refunds may be available for minor damage, such as small scratches
• Packaging damage caused during international shipping may not qualify for a refund
• Electronics-related claims must generally be submitted within 30 days

4 Incorrect or Missing Products

• Incorrect items may qualify for a full refund or replacement
• Missing non-critical parts may qualify for a partial refund or resend
• For size-related issues, please provide clear photos showing measurements

5 Order Cancellations

• Full refunds may be available if an order is canceled before processing or shipping
• Customized or pre-order items generally cannot be canceled once payment has been made

📩 How to Submit a Dispute

To help us review your request as quickly as possible, please provide the following information when applicable:

• Clear photos or videos showing damaged or incorrect products
• Screenshots of relevant complaints, including the name, date, and content
• Any tracking or order information related to the issue
• The product may need to be returned if requested by our support team

⚠️ Important Notes & Exceptions

6 Dispute Deadlines

Disputes should generally be submitted within 7 days of delivery or the expected delivery date.

Force Majeure

We are not responsible for delays caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Epidemics or public health emergencies
• Customs delays
• War, civil unrest, or other major disruptions

7 Shipping Method Restrictions

Certain non-trackable or restricted shipping methods may not qualify for disputes or claims.

8 Delivery Location Restrictions

Disputes may not be accepted for regions or destinations with known delivery limitations or significant shipping restrictions.

📦 Returns

• Returns must be authorized by Boostverse.shop in advance
• Unauthorized returns may not be processed
• Approved returns should generally be sent within 30 days of receipt
• Returns must be sent to the designated return location provided by our support team

Please do not send products to a return address unless our customer service team has specifically authorized the return.

🛠️ Service-Based Products

Services such as packaging, photography, customization, or other service-based products may be non-refundable once the service has been completed or fulfilled.

Service-related concerns may be reviewed individually based on the circumstances and available evidence.

🚫 Unacceptable Disputes

Refunds, returns, or resends may not be available for issues including:

• Change of mind
• Product appearance differing from personal expectations without a defect
• Delays caused by customs or natural events
• Ordering the wrong item
• Incorrect address provided by the customer
• Issues caused by improper use or handling of the product
• Odors or other characteristics that do not indicate a product defect
• Deleted, altered, or unavailable tracking information
• Customs-related issues that are outside our control

📌 Additional Information

Order Status

Disputes may not be accepted once an order has been marked as closed.

Shipping Method Limits

Certain shipping methods may have limitations regarding disputes, including:

• PostNL
• Electric PostNL
• CJPacket EUB
• CJPacket Postal Route
• CJPacket Railway Economy

Destination Limits

Disputes may not be accepted for certain high-risk regions or destinations where delivery restrictions apply.

Return Locations

Approved returns must only be sent to designated warehouses or return addresses provided by our customer service team.

Service Products

Service-based products are generally non-refundable after fulfillment. Concerns regarding service quality may be reviewed individually where appropriate.